Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Estimated Delivery Times:
The time it takes to receive your order depends on several factors, including the shipping method you choose, your location, and the availability of the items you have ordered.
We offer different shipping options to meet your needs, including Standard Shipping and Exppress Shipping. Here’s a general idea of how long each shipping method takes:
* Standard Shipping 4-7 business days in the United States.
* Express Shipping 3-5 business days in the United States.
* Standard Shipping 1-4 weeks internationally.
Please note it can take 1-2 days to process your order.
Please note that these are estimated delivery times and may vary depending on your location and other factors beyond our control. We strive to process and ship orders as quickly as possible, but during peak periods or in cases of high demand, there may be delays.
Once your order has been shipped, we will send you an email with tracking information so you can track the status of your package. You can also check the status of your order by logging into your account on our website and viewing your order
Sure! Here are step-by-step instructions on how to create an account on your website:
1. Go to the My Accounts page.
2. Look beneath the sign-in username and password fields.
3. Find the Register button or input box. It should be located below the sign-in form.
4. Enter your email address in the required field.
5. Click on the Create Account or Sign Up button.
6. Fill out the remaining registration form with your personal information, including your first and last name, password, and any other required details.
7. Review and agree to the terms of service and privacy policy.
8. Click on the Submit or Create Account button.
9. Check your email inbox for a confirmation email from your website. This email will contain a link to verify your account.
10. Click on the verification link to activate your account.
11. You’re done! You now have an account on your website.
That’s it! Once you’ve completed these steps, you’ll have access to all the features and benefits of having an account on the Guitaralize website.
Sure, here are step-by-step instructions on how to change your shipping address:
1. Log in to My Account.
2. Click on the Addresses tab.
3. Here, you can add a new shipping address or edit an existing one.
4. If you want to add a new address, click on the Add New Address button.
5. Enter your new shipping address in the required fields. Make sure to include all necessary information such as street address, city, state, zip code, and country.
6. Click on the Save button to save your new shipping address.
7. If you want to make this address your default shipping address, click on the Make Default button next to the address.
8. Alternatively, you can also add a different shipping address during checkout. When you reach the checkout page, scroll down to the shipping section and click on the Ship to a different address checkbox.
9. Enter your new shipping address in the required fields and click on the Continue button.
10. Review your order summary to ensure that everything is correct, including the shipping address
To track the status of your order, you can log in to your account on Guitaralize and view your order history. Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your package on the carrier’s website.
Alternatively, you can contact our customer service team to request updates on your order status. Please provide your order number and full name when reaching out to us.
We typically ship orders within 1-2 business days after receipt of payment. However, please note that shipping times may vary depending on your location and other factors beyond our control.
If you have any questions or concerns about your order, please don’t hesitate to contact us. We’re here to help!
For your convenience, we do keep your credit card information on file. Specifically, we store your payment methods securely using industry-standard encryption and security measures. This way, you won’t have to re-enter your payment information every time you place an order. Instead, you can simply log in to your account and select the stored payment method you want to use. You can change or remove them at any time by visiting the Payment Methods here.
However, if you prefer not to store your credit card information on file, you can opt out of this feature. Simply go to the Payment Methods section of your account settings and delete the stored payment method(s). You’ll then be prompted to enter a new payment method each time you place an order.
Rest assured that we take data protection very seriously, and we implement strict security protocols to protect your sensitive financial information. Our systems comply with industry standards for data security, and we never share your payment information with third parties without your consent.
If you have any further questions or concerns regarding the storage of your credit card information, feel free to contact our support team. We’re always happy to assist you.
Yes, we do charge sales tax on orders shipped to certain states in the United States. The sales tax rate applied to your order will depend on the shipping address and local tax laws. Currently, we collect sales tax in [list the states where you collect sales tax]. If your shipping address is located in one of these states, the applicable sales tax will be automatically calculated and added to your total at checkout.
Please note that tax rates are subject to change, and we reserve the right to update our policies accordingly. If you have any questions or concerns about sales tax, feel free to contact our customer service team. We’re here to help!
Yes, we ship worldwide! During the checkout process, you’ll be able to select your country from a dropdown menu. If your country is listed, we’ll be happy to ship your order to you. However, please note that in some cases, we may not be able to fulfill orders due to trade restrictions, embargos, or sanctions imposed by the US government or other authorities.
Before placing your order, please review our international shipping policies and procedures to ensure that we can deliver your package successfully. Additionally, please be aware that international packages may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient.
If you have any questions or concerns about international shipping, feel free to contact our customer service team. We’re here to help!
Great question! While we strive to ship all items in a single package, it’s not always possible. We have multiple fulfillment centers and sometimes your items may be shipped from different locations. As a result, you may receive your items in separate packages, even if you placed a single order.
Don’t worry, though – we’ll make sure that all of your items arrive safely and efficiently. We’ll provide you with tracking information for each package, so you can stay up-to-date on the status of your shipments. And, of course, we’ll make sure that all of your items are carefully packaged and protected to prevent damage during transit.
If you have any further questions or concerns about shipping, feel free to reach out to our customer service team. We’re always here to help!
If you need to swap an item
Returns and Refunds
Refunds and Returns:
If your order is a damaged product or has a manufacturing error, we offers a free replacement or a refund for up to 30 days from the delivery date. We are always happy to help you out so just send us a message and provide a clear photo showing the issue for 7 day per week customer service.
In order for the Goods to be eligible for a return, please make sure that:
The Goods are returned within 14 days of receiving order.
The Goods are in the original packaging.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and exchanges here.
Oh no, it sounds like you received the wrong item! We apologize for the inconvenience and want to make it right. Please don’t hesitate to reach out to us so we can assist you further. You can contact us through our online chat or submit a ticket here. Let us know your order number, the item you received, and a description of the item you were expecting. We’ll get back to you promptly to resolve the issue.
Depending on the situation, we may need to send you a replacement item or provide a refund. If we need to replace the item, we’ll work with you to ensure that the correct item is delivered to you as soon as possible. If you prefer a refund, we’ll process it promptly and send it back to the original payment method. Either way, we’ll make sure to take care of you and get the issue resolved quickly. Thank you for bringing this to our attention, and we look forward to making things right!
Sorry to hear that your order arrived damaged! We’re here to help and want to make things right.
First, we’ll need to assess the damage and determine the best course of action. Could you please provide us with some more information about the issue? You can reach out to us through our online chat or submit a ticket here. Be sure to include your order number, a description of the damage, and any photos you have of the damaged item.
Once we have a better understanding of the situation, we’ll work with you to resolve the issue as quickly as possible. Depending on the severity of the damage, we may need to send a replacement item or provide a refund. We’ll discuss the best option with you and ensure that you’re satisfied with the resolution.
Thank you for bringing this to our attention, and we look forward to helping you. We value your business and appreciate your patience and understanding as we work to resolve this issue.
Thanks for initiating the return process! We’ll send you an email with instructions on where to mail your authorized return. Please follow the instructions carefully to ensure that your return is processed correctly. If you have any questions or concerns, feel free to reply to the email or contact our customer service team. We’re here to help!
Need help? We’re here for you! There are a few ways to get in touch with our customer support team.
You can start by visiting our Help Center, where you’ll find answers to frequently asked questions and tutorials on how to use our products and services. If you can’t find what you’re looking for, feel free to reach out to us directly.
To contact our customer support team, you can use the Contact Us form on our website. Just fill out the form with your inquiry or concern, and we’ll get back to you as soon as possible.
Alternatively, you can also reach us through our live chat feature, which is available during business hours. Just click on the chat icon on our website, and one of our representatives will be happy to assist you.
We’re committed to providing excellent customer support, and we’ll do our best to respond to your inquiry as quickly as possible. Thank you for choosing to shop with us!
Entered an incorrect shipping address? Don’t stress! We understand mistakes happen, and we’ll do our best to update your address before your items are shipped. To let us know about the error, please contact us through our online chat or submit a ticket here. Provide us with your order number, corrected shipping address, and any additional details that might be helpful.
The sooner you notify us, the better chance we have of catching the mistake before your order ships. If your order has already shipped, we’ll work with you to resolve the issue as quickly as possible. Keep in mind that in some cases, we may need to cancel and refund the order, then ask you to place a new order with the correct address. Thanks for your understanding and cooperation!
To change or cancel an order, please contact our customer support team as soon as possible. You can reach us through the Contact Us form on our website or by using the live chat feature during business hours. Provide us with your order number and let us know what changes you’d like to make or if you’d like to cancel the order entirely.
Keep in mind that once an order has been fulfilled, it cannot be changed or canceled. Therefore, it’s essential to contact us before the order has been processed and shipped. We’ll do our best to accommodate your request, but we can’t guarantee that we’ll be able to make changes or cancel an order that has already been fulfilled.
Remember, we’re here to help, and we want to ensure that you’re completely satisfied with your shopping experience. So, don’t hesitate to reach out if you need to make any changes to your order.
At this time, we don’t offer pre-orders for sold-out items. However, we’re constantly working to improve our site and services, so this could be a feature we add in the future.
In the meantime, you can try checking back periodically to see if the item becomes available again. Sometimes, we restock popular items or release new versions, so it’s worth keeping an eye out for those opportunities.
Additionally, you can also try searching for similar items that may be available. We often have alternative products that can meet your needs, and you might find something even better than the originally sold-out item.
Lastly, feel free to reach out to our customer support team if you have any specific questions or requests. We’re always here to help and will do our best to assist you in finding the perfect product for you.