Learn more and get in touch!
Common queries answered
Frequently asked Questions
Estimated Delivery Times:
The time it takes to receive your order depends on several factors, including the shipping method you choose, your location, and the availability of the items you have ordered.
We offer different shipping options to meet your needs, including Standard Shipping and Express/Priority Shipping. Here’s a general idea of how long each shipping method takes:
* Standard Shipping 2-7 business days in the United States.
* Express Shipping 3-5 business days in the United States.
* Standard Shipping 1-4 weeks internationally.
Please note it can take 1-2 days to process your order.
Please note that these are estimated delivery times and may vary depending on your location and other factors beyond our control. We strive to process and ship orders as quickly as possible, but during peak periods or in cases of high demand, there may be delays.
Once your order has been shipped, we will send you an email with tracking information so you can track the status of your package. You can also check the status of your order by logging into your account on our website and viewing your order
Refunds and Returns:
If your order is a damaged product or has a manufacturing error, we offers a free replacement or a refund for up to 30 days from the delivery date. We are always happy to help you out so just send us a message and provide a clear photo showing the issue for 7 day per week customer service.
In order for the Goods to be eligible for a return, please make sure that:
The Goods are returned within 14 days of receiving order.
The Goods are in the original packaging.
We will reimburse You no later than 14 days from the day on which We receive the returned Goods.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on returns and exchanges here.
Sure, here are step-by-step instructions on how to change your shipping address:
1. Log in to My Account.
2. Click on the Addresses tab.
3. Here, you can add a new shipping address or edit an existing one.
4. If you want to add a new address, click on the Add New Address button.
5. Enter your new shipping address in the required fields. Make sure to include all necessary information such as street address, city, state, zip code, and country.
6. Click on the Save button to save your new shipping address.
7. If you want to make this address your default shipping address, click on the Make Default button next to the address.
8. Alternatively, you can also add a different shipping address during checkout. When you reach the checkout page, scroll down to the shipping section and click on the Ship to a different address checkbox.
9. Enter your new shipping address in the required fields and click on the Continue button.
10. Review your order summary to ensure that everything is correct, including the shipping address
To track the status of your order, you can log in to your account on Guitaralize and view your order history. Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your package on the carrier’s website.
Alternatively, you can contact our customer service team to request updates on your order status. Please provide your order number and full name when reaching out to us.
We typically ship orders within 1-2 business days after receipt of payment. However, please note that shipping times may vary depending on your location and other factors beyond our control.
If you have any questions or concerns about your order, please don’t hesitate to contact us. We’re here to help!
Need help? We’re here for you! There are a few ways to get in touch with our customer support team.
You can start by visiting our Help Center, where you’ll find answers to frequently asked questions and tutorials on how to use our products and services. If you can’t find what you’re looking for, feel free to reach out to us directly.
To contact our customer support team, you can use the Contact Us form on our website. Just fill out the form with your inquiry or concern, and we’ll get back to you as soon as possible.
Alternatively, you can also reach us through our live chat feature, which is available during business hours. Just click on the chat icon on our website, and one of our representatives will be happy to assist you.
We’re committed to providing excellent customer support, and we’ll do our best to respond to your inquiry as quickly as possible. Thank you for choosing to shop with us!
Entered an incorrect shipping address? Don’t stress! We understand mistakes happen, and we’ll do our best to update your address before your items are shipped. To let us know about the error, please contact us through our online chat or submit a ticket here. Provide us with your order number, corrected shipping address, and any additional details that might be helpful.
The sooner you notify us, the better chance we have of catching the mistake before your order ships. If your order has already shipped, we’ll work with you to resolve the issue as quickly as possible. Keep in mind that in some cases, we may need to cancel and refund the order, then ask you to place a new order with the correct address. Thanks for your understanding and cooperation!
Yes, we ship worldwide! During the checkout process, you’ll be able to select your country from a dropdown menu. If your country is listed, we’ll be happy to ship your order to you. However, please note that in some cases, we may not be able to fulfill orders due to trade restrictions, embargos, or sanctions imposed by the US government or other authorities.
Before placing your order, please review our international shipping policies and procedures to ensure that we can deliver your package successfully. Additionally, please be aware that international packages may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient.
If you have any questions or concerns about international shipping, feel free to contact our customer service team. We’re here to help!
Great question! While we strive to ship all items in a single package, it’s not always possible. We have multiple fulfillment centers and sometimes your items may be shipped from different locations. As a result, you may receive your items in separate packages, even if you placed a single order.
Don’t worry, though – we’ll make sure that all of your items arrive safely and efficiently. We’ll provide you with tracking information for each package, so you can stay up-to-date on the status of your shipments. And, of course, we’ll make sure that all of your items are carefully packaged and protected to prevent damage during transit.
If you have any further questions or concerns about shipping, feel free to reach out to our customer service team. We’re always here to help!
